/* Module 12 (IT Help Desk capstone) is fully isolated. Every selector is
 * scoped with its12-. Shared evidence/ticket-queue widget classes (itsw-)
 * and color tokens (--its-*) come from it-support-shared.css, loaded
 * first. */

.its12-shell { min-height: 100vh; color: #172033; background: rgba(248, 250, 252, .76); overflow-x: clip; }
.its12-topbar { min-height: 64px; padding: 10px clamp(20px, 4vw, 48px); display: flex; align-items: center; justify-content: space-between; gap: 20px; background: rgba(255, 255, 255, .96); border-bottom: 1px solid #e5e7eb; }
.its12-brand img { width: auto; height: 42px; display: block; }
.its12-top-actions { display: flex; align-items: center; gap: 16px; }
.its12-simulation, .its12-exit { display: inline-flex; align-items: center; gap: 7px; font-size: 13px; font-weight: 600; }
.its12-simulation { padding: 7px 11px; color: var(--its-navy); background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 999px; }
.its12-exit { color: var(--its-navy); text-decoration: none; }
.its12-exit:hover, .its12-exit:focus-visible { color: var(--its-accent); text-decoration: underline; }
.its12-main { width: min(1180px, calc(100% - 40px)); margin: 0 auto; padding: 44px 0 80px; }

.its12-hero { padding: clamp(30px, 5vw, 54px); color: #fff; background: linear-gradient(150deg, #0c1e32 0%, #1e3a5f 50%, #162d4a 100%); border-radius: 24px; box-shadow: 0 18px 48px rgba(10, 22, 40, .18); }
.its12-hero h1 { max-width: 780px; margin: 8px 0 14px; font-size: clamp(32px, 5vw, 48px); line-height: 1.05; letter-spacing: -.025em; }
.its12-lede { max-width: 760px; margin: 0; color: rgba(255, 255, 255, .76); font: 16px/1.75 Inter, sans-serif; }
.its12-kicker { margin: 0; color: var(--its-accent); font-size: 11px; font-weight: 800; letter-spacing: .13em; text-transform: uppercase; }
.its12-progress { min-width: 260px; display: grid; grid-template-columns: repeat(2, 1fr); gap: 1px; margin-top: 22px; overflow: hidden; background: rgba(255, 255, 255, .16); border: 1px solid rgba(255, 255, 255, .16); border-radius: 14px; }
.its12-progress div { min-width: 0; padding: 14px 16px; background: rgba(10, 22, 40, .5); }
.its12-progress dt { color: rgba(255, 255, 255, .56); font: 10px/1.3 Inter, sans-serif; }
.its12-progress dd { margin: 5px 0 0; font-size: 13px; font-weight: 700; white-space: nowrap; }

.its12-section { scroll-margin-top: 20px; margin-top: 24px; padding: clamp(23px, 4vw, 38px); background: #fff; border: 1px solid #e2e8f0; border-radius: 20px; box-shadow: 0 8px 24px rgba(30, 58, 95, .05); }
.its12-section-heading { display: flex; align-items: center; gap: 14px; margin-bottom: 22px; }
.its12-section-heading > span { width: 40px; height: 40px; flex: 0 0 auto; display: grid; place-items: center; color: #fff; background: var(--its-navy); border-radius: 11px; font-weight: 800; }
.its12-section-heading > div { min-width: 0; }
.its12-section-heading h2 { margin: 3px 0 0; color: var(--its-navy); font-size: 22px; line-height: 1.25; }
.its12-instruction { margin: -7px 0 20px; color: #64748b; font: 14px/1.65 Inter, sans-serif; }

.its12-lesson { min-width: 0; overflow: hidden; background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 14px; }
.its12-lesson[open] { background: #fff; border-color: var(--its-navy); box-shadow: 0 5px 15px rgba(30, 58, 95, .06); }
.its12-lesson summary { min-height: 78px; display: grid; grid-template-columns: auto minmax(0, 1fr) auto; align-items: center; gap: 13px; padding: 15px 17px; cursor: pointer; list-style: none; }
.its12-lesson summary::-webkit-details-marker { display: none; }
.its12-lesson-icon { width: 40px; height: 40px; display: grid; place-items: center; color: var(--its-navy); background: rgba(30, 58, 95, .08); border-radius: 11px; font-size: 20px; }
.its12-lesson summary strong, .its12-lesson summary small { display: block; }
.its12-lesson summary strong { color: var(--its-navy); font-size: 15px; }
.its12-lesson summary small { margin-top: 4px; color: #64748b; font: 11px/1.45 Inter, sans-serif; }
.its12-chevron { width: 30px; height: 30px; display: grid; place-items: center; color: #64748b; background: #fff; border: 1px solid #e5e7eb; border-radius: 50%; font-size: 19px; transition: transform .2s ease; }
.its12-lesson[open] .its12-chevron { transform: rotate(180deg); }
.its12-lesson-body { margin: 0 17px 17px 70px; }
.its12-lesson-body h4 { margin: 16px 0 8px; color: var(--its-navy); font-size: 13px; }
.its12-lesson-body h4:first-child { margin-top: 0; }
.its12-lesson-body ul { margin: 0; padding-left: 18px; color: #475569; font: 13px/1.7 Inter, sans-serif; }
.its12-rubric { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 8px; margin-top: 14px; }
.its12-rubric div { padding: 10px 12px; background: var(--its-accent-wash); border-radius: 9px; }
.its12-rubric strong { display: block; color: var(--its-navy); font-size: 12px; }
.its12-rubric span { color: #64748b; font: 10px Inter, sans-serif; }

.its12-lab-section { border-top: 4px solid var(--its-accent); }
.its12-brief { padding: 16px; margin-bottom: 16px; background: rgba(30, 58, 95, .06); border: 1px solid #e2e8f0; border-radius: 14px; }
.its12-brief p { margin: 0; color: #475569; font: 13px/1.65 Inter, sans-serif; }

.its12-extra { margin-top: 16px; padding: 16px; background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 14px; }
.its12-extra label { display: block; margin-bottom: 6px; color: var(--its-navy); font: 700 12px Inter, sans-serif; }
.its12-extra p.its12-extra-hint { margin: 0 0 8px; color: #64748b; font: 12px/1.55 Inter, sans-serif; }
.its12-extra textarea { width: 100%; padding: 9px 11px; color: #172033; background: #fff; border: 1px solid #cbd5e1; border-radius: 9px; font: 13px/1.55 Inter, sans-serif; resize: vertical; }

.its12-worksheet-actions { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 18px; }
.its12-worksheet-actions button { min-height: 42px; display: inline-flex; align-items: center; gap: 7px; padding: 10px 15px; border-radius: 10px; font: 700 12px 'Space Grotesk', sans-serif; cursor: pointer; }
.its12-submit { color: #fff; background: var(--its-accent); border: 1px solid var(--its-accent); }
.its12-submit:hover, .its12-submit:focus-visible { background: var(--its-accent-hover); }
.its12-reset { color: var(--its-navy); background: #fff; border: 1px solid #cbd5e1; }
.its12-reset:hover, .its12-reset:focus-visible { background: #f8fafc; border-color: var(--its-navy); }
.its12-reset-confirm { margin-top: 14px; padding: 15px; color: var(--its-navy); background: var(--its-accent-wash); border: 1px solid var(--its-accent-border); border-radius: 11px; }
.its12-reset-confirm p { margin: 0; font: 12px/1.55 Inter, sans-serif; }
.its12-reset-confirm > div { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 10px; }
.its12-reset-confirm button { min-height: 36px; padding: 8px 11px; color: var(--its-navy); background: #fff; border: 1px solid #cbd5e1; border-radius: 8px; font-size: 11px; font-weight: 700; cursor: pointer; }
.its12-reset-confirm button:first-child { color: #fff; background: var(--its-accent); border-color: var(--its-accent); }

.its12-score-empty, .its12-score, .its12-validation { margin-top: 18px; padding: 19px; border-radius: 13px; }
.its12-score-empty { color: #64748b; background: #fff; border: 1px dashed #cbd5e1; font: 12px/1.5 Inter, sans-serif; }
.its12-validation { display: flex; align-items: flex-start; gap: 11px; color: #9a3412; background: rgba(249, 115, 22, .08); border: 1px solid rgba(249, 115, 22, .35); }
.its12-validation i { flex: 0 0 auto; font-size: 20px; }
.its12-validation strong { font-size: 13px; }
.its12-validation p { margin: 3px 0 0; font: 12px/1.5 Inter, sans-serif; }
.its12-score { border: 1px solid; background: #fff; }
.its12-score-pass { border-color: var(--its-accent-border); }
.its12-score-remediate { background: rgba(249, 115, 22, .08); border-color: rgba(249, 115, 22, .35); }
.its12-score-heading { display: flex; justify-content: space-between; align-items: flex-start; gap: 16px; }
.its12-score-heading h3 { margin: 4px 0 0; color: var(--its-navy); font-size: 18px; }
.its12-score-heading > span { width: 56px; height: 56px; flex: 0 0 auto; display: grid; place-items: center; color: #fff; background: var(--its-navy); border-radius: 50%; font-size: 18px; font-weight: 800; }
.its12-score-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(130px, 1fr)); gap: 7px; margin-top: 15px; }
.its12-score-grid div { min-width: 0; padding: 10px; background: #f8fafc; border-radius: 8px; }
.its12-score-grid strong, .its12-score-grid span { display: block; }
.its12-score-grid strong { color: var(--its-navy); font-size: 13px; }
.its12-score-grid span { margin-top: 2px; color: #64748b; font: 10px Inter, sans-serif; }
.its12-feedback-list { margin: 14px 0 0; padding-left: 18px; color: #475569; font: 12px/1.65 Inter, sans-serif; }

.its12-critical { margin-top: 13px; padding: 13px; color: #991b1b; background: rgba(255, 255, 255, .78); border: 1px solid #fecaca; border-radius: 9px; }
.its12-critical strong { display: block; margin-bottom: 6px; font-size: 12px; }
.its12-critical ul { margin: 0; padding-left: 18px; font: 12px/1.6 Inter, sans-serif; }

.its12-review-badge { margin: 4px 0 0; font: 700 11px Inter, sans-serif; }
.its12-review-badge--not_requested, .its12-review-badge--pending { color: #b45309; }
.its12-review-badge--approved { color: #15803d; }
.its12-review-badge--changes_requested { color: #991b1b; }

.its12-shell :focus-visible { outline: 3px solid var(--its-accent-border); outline-offset: 2px; }

@media (max-width: 640px) {
  .its12-main { width: min(100% - 24px, 1180px); padding-top: 22px; }
  .its12-topbar { padding-inline: 14px; }
  .its12-brand img { height: 34px; }
  .its12-simulation { display: none; }
  .its12-exit { font-size: 0; }
  .its12-exit i { font-size: 20px; }
  .its12-hero, .its12-section { border-radius: 16px; }
  .its12-lesson-body { margin-left: 17px; }
  .its12-score-heading { flex-direction: column; }
}